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Ericom's Professional Services consultants help customers implement comprehensive application access much faster than competitive products, saving them valuable time and resources.
Professional Services include project management, customization, on-site installation support, training, technical consulting, and advanced troubleshooting.
Project Management
Ericom offers guidance in best-practice deployment methods to facilitate deployments, via customized project plans and tight coordination with team members from your organization.
Customization Services
Ericom's fully-customized implementation plans are designed to meet the needs of your organization, your employees, your IT budget and your day-to-day business.
They assist you in achieving better performance from Ericom application access and terminal emulation products installed on your systems.
Customization services we offer:
- Integration of Ericom's products with external systems
- Scripting
- Data loading
On-Site Installation Support
From project start-up through completion—clients who need additional deployment or upgrade assistance receive on-site support for their in-house deployment team.
Training
Training programs—for system administrators, help desk staff, and end users—provide employees with the necessary technical know-how to seamlessly integrate Ericom solutions into your organization.
A wide range of training options match the needs of today's organizations:
- In person, either on-site at your location or at an Ericom training center
- Teleconferencing and/or online seminars
Technical Consulting
Ericom's Professional Services consultants have the highest level of technical knowledge.
Advanced Troubleshooting
Level II technical support is provided on-site or remotely.
Contact us
to discover how easily and affordably Ericom can supply your organization with enterprise-wide application access.
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