Remote Control and Remote Assistance
PowerTerm WebConnect is a proven solution delivering thin client access via a Web browser:
- It has a zero client install
- Built-in support for security
- Authentication and central management plus connection monitoring
- Supports automatic fail-over
- Session reconnection and concurrent licensing
PowerTerm WebConnect's SupportView* provides a pcAnywhere® like capability with several advantages:
- No pre-installation
- No user configuration
- Firewall friendly
- Extremely fast
- SSL Secured - with strong encryptions
- Concurrent Licensing
SupportView's unique advantage is its ability to handle dynamic IP addresses. Even if users are behind firewalls, use DHCP, or connect via an Internet service providers (AOL, MSN, Earthlink, etc), they can still use SupportView. Using PowerTerm WebConnect means you can eliminate pcAnywhere® - like applications, the associated support costs and the required firewall configuration changes.
PowerTerm WebConnect's SupportView, is the perfect tool for remote assistance. With SupportView, the client requests assistance and the administrator, supervisor, or trainer can "take over" the user's session and control all the cursor moves, etc. as if the administrator is sitting at the keyboard.
- For Support: Use SupportView to remotely configure or diagnose a user's system
- For Production: Use SupportView to review and approve a transaction
- For Training: Use SupportView to remotely guide users through applications or to handle a difficult order entry problem
Additionally, PowerTerm WebConnect's SupportView encompasses all the capabilities of PowerTerm WebConnect including:
- Reconnect
Whenever there is a momentary break in the connection between the client and the host, the session is typically lost and the user must re-log on. The PowerTerm WebConnect server maintains the connection with the host and the client. Even if there is a break between the server and the client, when the connection is reestablished the session continues without interruption.
- Concurrent Licensing
Concurrent licensing means never paying for what you don't use. With PowerTerm WebConnect, you purchase a "pool" of licenses that are shared among many users.
- LDAP/WinNT Authentication
PowerTerm WebConnect accesses account information in real-time via encrypted communications and can download desired accounts for local management.
- Security
With PowerTerm WebConnect SupportView, all communications between the user’s PC and the Administrator’s PC are optionally secured using SSL strong encryption. This PowerTerm WebConnect capability eliminates the need for complex and expensive VPNs or dedicated communications lines.
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