Remote Desktop Assistance Made Easy and Secure
PowerTerm WebConnect's SupportView client provides PowerTerm WebConnect users with all the advantages of built-in remote desktop control and support - anytime, anywhere.
- Remotely support end users working on Windows based workstations
- Support sessions are secured with SSL encryption
- Support sessions are managed and monitored centrally
- No user configuration required
- Server failover ensures optimal uptime of remote support functionality
- Compatible with IPSec and SSL VPN
Use Cases
With SupportView, an administrator can "shadow" the desktop of a PowerTerm WebConnect user who has requested remote assistance. Once connected, the administrator has access to remotely control the mouse and keyboard along with the user. The user can disconnect the administrator at any time. SupportView can be very useful in the following scenarios:
- Remote Support: End-users can request support for any application on their desktop.
- Collaboration Tool: End-users can request support from colleagues to work on a project together on the same desktop
- Remote Training: End-users can request support from a trainer to receive training on their applications.
Ericom PowerTerm WebConnect
PowerTerm WebConnect enables IT teams to centrally deploy, manage and monitor access to published applications and desktops running on Windows Terminal Servers (2003, 2008); virtual desktop infrastructures (VDI) supporting over 14 hypervisors; Blade PCs, and Legacy host systems.
PowerTerm WebConnect Features
- Reconnect
Whenever there is a momentary break in the connection between the client and the host, the session is typically lost and the user must re-log on. The PowerTerm WebConnect server maintains the connection with the host and the client. Even if there is a break between the server and the client, when the connection is reestablished the session continues without interruption.
- Concurrent Licensing
Concurrent licensing means never paying for what you don't use. With PowerTerm WebConnect, you purchase a "pool" of licenses that are shared among many users.
- LDAP/Active Directory Authentication
PowerTerm WebConnect accesses account information in real-time via encrypted communications and can download desired accounts for local management.
- Security
With PowerTerm WebConnect SupportView, all communications between the user's PC and the Administrator's PC are optionally secured using SSL strong encryption. This PowerTerm WebConnect capability eliminates the need for complex and expensive VPNs or dedicated communications lines.
Test drive PowerTerm WebConnect products
Choose the one that best suits your IT, business and user needs
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